Gau le $900 ile Talofa Airways a se tinā malaga mai i Niu Sila

[Photo : image file]

Lack of essential customer service and finesse in resolving customer concerns and disputes have been attributed as the underlying issues; by a distraught traveller who did not wish to be identified; when the Apia-based management of Talofa Airways declined a request for a full or partial refund of the traveller’s air fares.

Radio NZ Internationa’s Pacific News recently reported that American Samoa’s governor has extended a measles outbreak state of emergency declaration and imposed new travel restrictions in response to the coronavirus.

All foreign travelers, except for Samoa passport holders, must enter American Samoa through Hawai’i and must spend 14 days in Hawaii before entering the territory.

Travellers from affected countries must remain in an unaffected country for at least two weeks prior to entry to American Samoa and all entry permit applications will be subject to a 30-day review period.

O fesuiaiga o faigamalaga mai Samoa agai i Amerika Samoa ona o a’afiaga o le Coronavirus ua o’o mai ai le fa’asea a se tasi o tina na malaga mai i Niu Sila aga’i i le kamupani va’alele a le Talofa Airways.

O si nei tina na tu’u e malaga ma si ana tama teine i Amerika Samoa i le aso ananafi peita’i ona o lea ua tu’uina mai se tapu mai Amerika Samoa e le mafai ai ona malaga atu so’o se tagata e le’o se tagatanu’u o Amerika Samoa i le teritori o le mafua’aga lea o le le mafai ai ona fa’ataunu’uina le la malaga na tu’u e o ai e tafafao.

Fa’aalia e si nei tina loto mafatia, e $900 na ia totogiina mo a la pasese o le malaga atu ma le toe foi mai, peita’i e lagona lona fa’anoanoa ina ua alu atu pe mafai ona toe aumai tupe o le la pasese na totogi ae sau le tali a le tamaloa pule, e le mafai ona toe aumaia (refund) ona o Tulafono lava ia a le latou ofisa malaga.

Na ta’ua e lenei tina, e le gata ina leaga le auaunaga e ala i le le fa’amalieina o lona mana’oga, lea na ia talosagaina ai pe mafai ona maua sina vaega o lenei seleni tele ua mae’a ona totogiina mo a la pasese, peita’i e sau lava le tali a le tamaloa pule o lenei kamupani va’alele, e le mafai ona maua sina vaega, se’ia vagana ai le lafoga o le tupe (tax component) lea e na’o le $80 e mafai ona toe maua mai.

Ua aumaia ai sefautuaga mai lenei tina i nisi o tagata o lo’o fia malaga i Amerika Samoa ae le’o ni tagatanu’u o le teritori ina ia mataala ina ne’i o’o i le tulaga mafatia ua o’o ai ma si ana tama. Ta’ua e lenei tina, e feololo pe ana fa’apea o sona loto na le o ai i Amerika Samoa, peita’i sa tatau ona malamalama lelei le ofisa malaga a le Talofa Airways, o Tulafono lea ua fa’ata’atitia e Amerika Samoa lea ua le mafai ai ona malaga ma si ana tama.

By : Marieta Heidi Ilalio

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