A Timaru man has been banned from his local Burger King restaurant for two years after a drive-thru dispute over the price of a muffin on Thursday.
The trouble began for David Eymael when he went through the fast-food company’s Timaru drive-thru on Thursday morning to order his favourite bacon and egg muffin.
Eymael said he ordered the muffin expecting to pay the $5.40 price he says was advertised as on a board at the entrance to the drive thru.
But when he arrived at the window to pay, he said he was asked to pay $5.70.
“I said: ‘well, the billboard says $5.40”.
“I asked them why $5.70 wasn’t shown on the sign … I said I was only going to pay $5.40.”
Eymael said the person at the window then went to get their manager.
“The manager told me the price had gone up, and I said ‘aren’t you supposed to correct the billboard?'”
“By law you pay the advertised price,” Eymael said.
A Burger King Timaru spokesman confirmed on Thursday the price of a bacon and egg muffin had increased from $5.40 to $5.70 “two days ago”.
He said he was not on site when the incident occurred, but was adamant the advertised price on the sign in question had been changed to $5.70.
“I was the one that was here yesterday [Wednesday] and changed everything.”
Eymael said he was refused service as a result of the incident, and the police were called.
“They trespassed me from Burger King for two years.
“My favourite muffin … I can’t get it for two years.
“Nothing against the police, they do a great job of course, but they said I had to pay the extra 30 cents before I leave.”
He was told he would be arrested if he didn’t move on, he said.
“They wrote me a trespass notice and I left, because I didn’t want to be arrested. I’d done nothing wrong except order a burger.
“It’s not fair … I’ll stick up for my rights, I did nothing wrong and I’ll pay the advertised price.”
A police spokeswoman confirmed a man was trespassed from Burger King Timaru at 10.40am on Thursday.
According to the Ministry of Business, Innovation and Employment’s Consumer Protection website, a retailer cannot charge more than a displayed price.
“Advertised prices must be genuine, and there must not be extra costs you weren’t told about.”
Source : Stuff NZ
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